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Frequently Asked Questions

  • Our accommodations consist of furnished and equipped houses located right on the beach. We are a registered company and issue all necessary documentation in accordance with the law.

  • We offer houses for two to eight people.

  • Only if the house's capacity allows, and a fee will be charged for each additional guest beyond what is stated in the reservation.

  • Payment options: Via PIX (Brazilian instant payment system) with installment options.

    Via credit card in one payment with no interest.

    Via credit card in up to 3 installments (with bank interest).

  • Check-in at 3:00 PM / Check-out at 12:00 PM – We are flexible. If there are no check-in/check-out dates on your arrival/departure date, we can offer early check-in or late check-out. We can only provide these benefits closer to the check-in date.

  • Yes, we have our own parking, free of charge. As we are on the beach (literally), our parking lot is 300 meters away, a one-minute drive or a five-minute walk. There is also a municipal public parking lot in front of the beach that can be used.

  • Ilhabela as a whole is a safe city. Potrinho is a very traditional and family-oriented neighborhood.

  • ​No. Our proposal is to offer a fully equipped kitchen so you can prepare your meals and enjoy them on the balcony, overlooking the sea. Ilhabela has a very rich gastronomy and we have many recommendations for excellent restaurants.

  • Yes, we are pet friendly.

  • Fully equipped kitchen, portable barbecue grill, air conditioning, Wi-Fi, Smart TV, hair dryer, bed linens (covers, sheets, pillows, pillowcases) and bath towels (bath towels are provided for a fee per person), free parking. We provide personal hygiene items: toilet paper, soap, and shampoo; We provide cleaning supplies: detergent, all-purpose cleaner, dish towels, floor cloths, individually wrapped sponges, squeegee, broom, and dustpan.

  • Smoking is only allowed on balconies. Smoking inside the houses is strictly prohibited.

  • We do not provide beach equipment. Bringing furniture and household items to the beach is not allowed.

  • No, because we don't offer "day use" services. Contact us and we'll evaluate each case individually.

  • For long-term bookings only, prior request required.

  • Yes, upon prior request.

  • Every three days, upon prior request.

  • Normally yes, especially in the summer. In the winter the sea is rougher.

  • Black flies have become a symbol of Ilhabela. They inhabit the entire island. However, the number of black flies is higher on beaches with rivers (e.g., Jabaquara, Castelhanos, Bonete) and at waterfalls. There are times when they practically don't appear and times when they are more frequent, but it's impossible to say what the situation will be like on the day of your reservation. What we advise is that you buy Citroilha repellent, in cream form, which is available for sale in all pharmacies, supermarkets, and small markets in Ilhabela.

  • Ferries operate 24 hours a day, at intervals of approximately 20 to 30 minutes. Between midnight and 5:00 AM, ferries operate hourly.

    In the link below you will find information about the Scheduled Time service and you can purchase it if you wish to avoid waiting in line for the ferry.

    ​https://semil.sp.gov.br/travessias/travessias-automoveis/sao-sebastiao-ilhabela/

    If you do not purchase a scheduled time, you can use tags such as "Sem Parar" to board the ferry. If you do not have tags, you will have to pay in cash (credit cards are not accepted).

    To see the real-time ferry queue length, access the link below:

    https://semil.sp.gov.br/travessias/travessias-automoveis/sao-sebastiao-ilhabela/

    Priority in the ferry queue: Seniors (60+), people with disabilities, children with disabilities, pregnant women, and children under 2 years old on board have priority boarding. Seniors 80+ have priority boarding WITHOUT QUEUEING.

    • Double-door refrigerator

    • Gas stove

    • Microwave

    • Blender

    • Electric coffee maker

    • Electric kettle

    • Thermos

    • Stainless steel pans

    • Pressure cooker

    • Plates (flat, dessert, deep)

    • Cutlery

    • Glasses

    • Cups

    • Goblets

    • Serving dishes

    • Molds

    • Bowls

    • Can openers

    • Colanders

    • Sieves

    • Cutting board

    • Lemon squeezer

    • Garlic press

    • Paper towels

    • Sauces/seasonings

    • Teas

    • Air fryer (upon request)

  • We make no distinctions! We serve singles, couples, families, children, and seniors – we also serve groups. In this case, we ask for special attention to our rules and municipal codes of conduct.

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